Return Policy

Nestinstall.co.uk Returns Policy

Cancellations and Returns:

Nestinstall.co.uk understands that sometimes plans change. If you are not satisfied with your Nest Learning Thermostat purchase, you have the right to return it within 14 days of receiving the goods. However, please note that this policy applies specifically to the Nest Learning Thermostat unit itself, and does not include the installation and removal fees.

Here’s how it works:

• Cancellation Notification: To initiate a return, please inform us within 14 days of receiving your Nest Thermostat by contacting us at [email protected].
• Return Period: Once you notify us of your cancellation, you have an additional 14 days to arrange the removal and return of the Nest Thermostat unit.
• Return Requirements: The Nest Thermostat unit must be returned in its original packaging and in unused condition. Please ensure all accessories and documentation are included.
• Refund Process: Upon receiving the returned Nest Thermostat and confirming its condition, we will issue a full refund for the unit excluding the original installation and if applicable removal fees. You can expect your refund within 14 days of receiving the returned unit.

Important Notes:

• Please note that you are responsible for arranging and covering the cost of returning the Nest Thermostat unit.
• We reserve the right to deduct any reasonable costs associated with damage to the returned unit from your refund.
• This return policy does not apply to installation and removal fees, which are non-refundable.

Data Processing:

We understand that your privacy is important. Please refer to our separate Data Privacy Policy for information on how we collect, use, and protect your personal information.

Contact Us:

If you have any questions about our returns policy or data privacy practices, please don’t hesitate to contact us at [email protected].